Client Interaction and Relationship Management
Initial Contact: Acting as the first point of contact for prospective buyers, sellers, landlords, or tenants. Client Communication: Responding to inquiries via phone, email, and in-person, providing information about available properties or market conditions. Building Relationships: Developing and maintaining positive relationships with clients to build trust and secure repeat business.
Property Marketing
Property Listings: Assisting in the creation of property listings, including writing descriptions and taking or organising photos. Online Marketing: Updating property details on the company's website and various property portals. Promotional Materials: Distributing promotional materials, such as brochures and flyers, to attract potential clients.
Viewings
Arranging Viewings: Scheduling and organising property viewings with prospective buyers or tenants. Conducting Viewings: Showing properties to potential clients, highlighting key features, and answering questions about the property.
Sales and Lettings Support
Negotiating Offers: Assisting senior negotiators or managers in negotiating offers between buyers and sellers or landlords and tenants. Processing Applications: Helping with the processing of rental applications, including reference checks and preparing tenancy agreements. Follow-Up: Following up with clients after viewings to gauge interest and gather feedback.
Administrative Tasks
Document Management: Ensuring that all required documentation, such as contracts and identification, are collected and filed correctly. Database Maintenance: Keeping client and property databases up to date. Reporting: Preparing reports on property performance, client interactions, and market trends.
Market Research
Property Valuations: Assisting in property valuations by gathering and analysing data on market trends and comparable properties. Competitor Analysis: Monitoring competitor activities and pricing strategies.
Legal and Compliance
Understanding Regulations: Ensuring that all transactions comply with legal requirements and industry regulations. Contract Preparation: Assisting in the preparation of contracts, ensuring that all legal aspects are covered.
Learning and Development
Training: Participating in ongoing training to improve sales techniques, property knowledge, and understanding of the market. Industry Updates: Staying informed about changes in the real estate market, including new laws and economic conditions.